Xbox Live went down as Microsoft experienced ‘multiple’ service outages

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Emma Teitel
Emma Teitel
Emma Teitel is an award-winning national affairs columnist with the Toronto Star who writes about anything and everything. She got her start at Maclean's Magazine where she wrote frequently about women's issues, LGBT rights, and popular culture.

Microsoft’s Xbox Live service experienced issues today, marking the fourth time in recent weeks. Xbox One users were reporting problems earlier today with signing into Xbox Live, accessing friends, and joining parties. The issues started at around 3:15PM ET, and also affected some multiplayer games. The outage was not isolated to Xbox Live; Microsoft says it was an issue persisting throughout its platforms, including Microsoft 365.

“We are aware that some users may be experiencing issues when attempting to sign in on Xbox One & Windows 10,” Microsoft explained in a status update put out on Twitter “Our teams are aware & working on a fix. Please follow here & on our status page for updates.”

Microsoft said it’s was investigating issues affecting “multiple Microsoft 365 services,” too, suggesting the outage was broader in scope and went further than just Xbox Live. Microsoft has experienced multiple outages with Xbox Live recently, and this is the fourth outage in recent weeks. Xbox Live was down for two hours last month, affecting party chat and online multiplayer.

Around 4:50PM ET, Microsoft put out an update on its Xbox Support Twitter account saying it had resolved sign-in issues for Xbox Live and Windows 10. “We’ve resolved an issue that a subset of customers may have experienced trying to sign-in to some services,” the company later said in statement given to The Verge. According to the Xbox Live status page, however, the platform is still apparently seeing issues around account creation, management, and recovery, as well as persistent problems joining players in multiplayer games.

Update May 22nd, 6:27PM ET: Added a statement from Microsoft saying the company had resolved the sign-in issues and most services should now be operating normally. The headline has also been updated to reflect this information.

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